Event readiness services
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Depending on the Cloud Customer Care support package that you have purchased,
specific event readiness services are available to you:
Enhanced Support: you can optimize readiness for your events, launches,
and migrations by using Planned Event Support
which is a Value-Add Service that provides coverage for critical phases of
high-traffic short-term digital events like grand openings, new product launches,
or data migrations.
Premium Support: you can use the
Event Management Service for planned peak events, such as a product launch or major sales event. With this service, Customer Care and your account team will guide you through the following:
Preparing your systems for key moments and heavy workloads
Running load tests and disaster tests to proactively resolve potential issues
Engaging with Customer Care in the event of any issues that might occur
Reviewing the outcomes of your event and making recommendations for future events.
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